Refund policy
Return & Refund Policy
Last updated: July 29, 2026
At kyvero, customer satisfaction is our priority. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, we are here to help.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must meet the following requirements:
- The item must be unused and in the same condition as received
- The item must be in its original packaging
- All original tags, accessories, and included items must be returned
- Proof of purchase or order confirmation is required
To request a return, please contact our customer support team:
Please include your order number and the reason for your return.
Items returned without prior approval will not be accepted.
Return Process
To start a return:
- Contact us at kacieandrews56@outlook.com with your order details.
- Our team will review your request and provide return instructions.
- Once your return is approved, please send the item back according to the provided instructions.
- After receiving and inspecting the returned item, we will process your refund or replacement.
Damaged, Defective, or Incorrect Items
Please inspect your order immediately after delivery.
If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.
We will review the issue and provide a suitable solution, including a replacement or refund when applicable.
Return Shipping Costs
- If the return is due to our error, such as receiving a defective or incorrect item, kyvero will cover the return shipping costs.
- If the return is requested for personal reasons, such as changing your mind, ordering the wrong size, or no longer needing the product, the customer is responsible for return shipping costs.
Original shipping fees are non-refundable unless the return is caused by an error on our part.
Refunds
Once we receive and inspect your returned item, we will notify you regarding your refund status.
If approved:
- Your refund will be issued to your original payment method.
- Refunds are usually processed within 3-10 business days.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
If you have not received your refund after the expected processing period, please contact us:
Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or damaged products caused by customer handling
- Personalized or customized products
- Final sale items
- Gift cards
If you are unsure whether your item qualifies for a return, please contact us before sending the item back.
Exchanges
If you need to exchange an item, please contact our customer support team first.
The fastest way to receive a replacement is to return your original item following our return process and place a new order after your return has been approved.
Contact Us
If you have any questions about returns or refunds, please contact us:
Store Name: kyvero
Website:
https://kyvero.shop/